Thrive Hillingdon's Privacy Notice
We have a legal duty to keep information about you if you use our services. We may need to share information about people who access our services with relevant partners to provide care and advice. This will only take place if we have received permission and it is considered necessary.
All Thrive Hillingdon partners who receive information about you are also under a legal duty to keep it confidential.
Who we are
Thrive Hillingdon is a local mental health and wellbeing platform supporting residents of the London Borough of Hillingdon.
This website is delivered in partnership with the London Borough of Hillingdon and NHS North West London Integrated Care Board (ICB).
Depending on the service you access, your data may be handled by the Council, the NHS, or another commissioned support provider.
What information we collect
We may collect the following information when you use this website:
- Basic personal details such as name, email address or postcode
- Information you provide through contact or referral forms
- Information about the support you are looking for
- Technical data such as IP address, browser type, device information and pages visited (via cookies)
You can browse most of the site without providing any personal information.
How we use your information
Your information is used to:
- Respond to enquiries or requests you submit
- Help you access appropriate mental health or wellbeing support
- Improve the content and performance of the website
- Ensure the site is safe, secure and working properly
We only use your data where we have a lawful basis to do so, such as consent, legal obligation, or public task.
Sharing your information
Your information may be shared with:
- London Borough of Hillingdon
- NHS North West London Integrated Care Board (ICB)
- NHS services or commissioned support providers
- Trusted organisations involved in delivering the support you request
We only share information that is necessary, and all organisations are required to handle your data securely and in line with data protection law.
How long we keep your data
Personal information is kept only for as long as necessary to fulfil its purpose and in line with statutory retention periods.
Different services may have different retention requirements depending on whether data is held by the Council, the NHS or another provider.
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (in certain circumstances)
- Object to or restrict how your data is used
- Withdraw consent where consent is the lawful basis
Cookies and analytics
This website uses cookies to help it function properly and to understand how it is used.
You can manage or disable cookies through your browser settings. Further information about cookies used on this site will be provided in a separate cookie notice.
Further information
For more detailed information about how your data is handled, please see:
- London Borough of Hillingdon Privacy Policy
https://pre.hillingdon.gov.uk/privacy
- NHS North West London Integrated Care Board Privacy Policy
https://www.nwlondonicb.nhs.uk/about-us/who-are-we/ICB/corporate-information/privacy-policy